Contact information

To help your customers reach you easily, it is best to present your contact details clearly and professionally. Here is a Contact Us page layout designed specifically for Royal Essence.

Contact Us

Have a question about our fragrances, an update on your order, or just want to say hello? The Royal Essence team is here to help!

We aim to provide a royal experience for every customer. Please reach out to us using any of the methods below, and we will get back to you as soon as possible.

Get in Touch

Business Hours

Our support team is available during the following times (GMT):

  • Monday – Friday: 9:00 AM – 6:00 PM

  • Saturday: 10:00 AM – 2:00 PM

  • Sunday: Closed

Response Time

We strive to respond to all emails and messages within 24 to 48 business hours. During peak holiday seasons or sales, please allow a little extra time for our team to get back to you.

Frequently Asked Questions

Before reaching out, you might find a quick answer here:

  • Tracking an Order: Once your order is dispatched, check your email for your Royal Mail tracking number.

  • Returns: Please refer to our Return & Refund Policy regarding our hygiene standards for perfume items.

  • Shipping: We offer Free Shipping on all orders via Royal Delivery!

Royal Essence Based in the United Kingdom